We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase (unless otherwise stated on product page). Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Due to the nature of cartomizers and atomizers, we cannot warranty them except if DOA. In that case, we will gladly accept returns and/or arrange for replacements or store credit as needed. This includes cartomizers or atomizers that come with kits. We also cannot offer any kind of performance guarantee, due to the subjective nature of the devices. There is no exchange or warranty of any kind on e-liquids.
All parts covered under warranty will be replaced once they have been shipped back toat the purchasers expense. The warranty starts at the time the order is placed. Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than SmokTek, LLC are not eligible for exchange.
SmokTek, LLC does not offer refunds for any reason including cancellations, because of the cost of CC processing for the sale and again for a refund. In the case we do make an exception, there may be a 15% restocking/processing fee. Instead, we will offer store credit in the form of reward points or gift certificate.